1. Scope and Introduction This Privacy Notice describes how bigclashapp.com (“we,” “us,” or “our”) processes the personal data of our registered players (“User” or “Player”) and visitors to our platform. By using our website and services, you acknowledge the practices described herein.
2. Who We Are The operator of bigclashapp.com acts as the Data Controller for your personal information. This means we determine the purposes and means of processing your data to manage our business relationship with you. For any privacy-related inquiries or to exercise your rights, please contact our Data Protection Officer (DPO) at: [email protected].
3. Data We Collect We collect various types of information to provide a secure and functional gaming environment:
- Information You Provide:
- Registration Details: Name, email, date of birth, gender, phone number, address, and username.
- Verification (KYC) Data: To comply with legal obligations, we require copies of ID (passport/driver’s license), proof of address, social security numbers, and potentially source of wealth/funds documentation.
- Financial Data: Bank account details, IBAN, payment method info, and transaction history to facilitate deposits and withdrawals.
- Automated Information:
- Device & Log Data: IP address, operating system, browser type, device identifiers, and session activity (pages visited, time spent, clicks).
- Location: General geographic location inferred from your IP address.
- Third-Party Data:
- We may supplement your data with information from public databases, social media, and fraud prevention agencies to verify your identity and prevent illegal activities.
4. Why We Process Your Data We use your data for the following key purposes:
- Service Delivery: To create your account, process bets, and manage payments.
- Support: To respond to your inquiries via Live Chat or email.
- Security & Compliance: To detect fraud, prevent money laundering (AML), and ensure the technical security of our platform.
- Marketing: To send you personalized offers and newsletters (only with your consent).
- Legal Obligations: To comply with licensing requirements and regulatory reporting.
5. Legal Basis for Processing We process your data based on:
- Contractual Necessity: To fulfill our Terms and Conditions and provide the gaming service.
- Legal Obligation: For age verification, AML checks, and responsible gaming measures.
- Legitimate Interest: To improve our services, prevent fraud, and defend legal claims.
- Consent: For marketing communications and non-essential cookies.
6. Data Sharing We do not sell your data. However, we may share it with:
- Service Providers: Payment processors, cloud hosting services, and customer support tools.
- Group Companies: Affiliates and subsidiaries for internal administration.
- Authorities: Law enforcement or regulatory bodies if required by law.
- Public Disputes: If you post a complaint about us on a public third-party forum (e.g., a review site), we reserve the right to disclose limited data necessary to address and resolve your specific complaint publicly.
7. International Transfers Your data may be processed outside the EU/EEA. In such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs), to protect your information.
8. Data Retention We retain your personal data as long as your account is active. After closure, data is retained only as long as required by AML laws and tax regulations (typically 5-10 years), after which it is anonymized or deleted.
9. Your Rights You have the right to:
- Access the data we hold about you.
- Correct inaccurate information.
- Request deletion of your data (subject to legal retention requirements).
- Withdraw consent for marketing.
- File a complaint with a data protection authority.
To exercise these rights, contact [email protected].
10. Security We employ strict technical and organizational measures (SSL encryption, access controls) to protect your data. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.
11. Contact Us For any questions regarding this policy, please email [email protected] or our DPO at [email protected].