1. General Rules
1.1 Please read these General Terms and Conditions prior to using our website BigClash.com (hereinafter referred to as the “Website”). By using or accessing any section of the Website you agree to be legally bound by all of the following terms and conditions (hereinafter collectively referred to as the “Terms”):
- General Terms and Conditions displayed on this page;
- Privacy Notice;
- Cookie Notice;
- Specific terms of advertising campaigns, bonuses, and special promotions;
- Rules of particular games offered on our Website.
1.2 In case of any discrepancy, terms of advertising campaigns, bonuses, and special promotions shall take precedence over other Terms. 1.3 If you do not agree to accept and abide by all of the Terms, you must not open an account or use any of the services offered through our Website. 1.4 The binding version of the Terms is the English version. All translations are provided for convenience only.
2. Regulatory Requirements and Limitations
2.1 You may use the Website’s services only if you are at least 18 years of age. 2.2 It is solely your responsibility to know the laws of your country concerning online gambling. By using this Website, you warrant that you are legally allowed to gamble online. 2.3 Residents of Excluded Jurisdictions (including but not limited to USA, UK, France, Netherlands, Ukraine, Russia, etc.) do not have the right to open accounts. We reserve the right to change the list of Excluded Jurisdictions at our discretion.
3. Your Account
3.1 To use the full functionality of the Website, you must open a personal account. 3.2 Only one account per person, household, IP address, or phone number is allowed. Duplicate accounts will be closed, and winnings voided. 3.3 You are responsible for keeping your login details confidential. Any action performed using your account credentials will be considered authorized by you. 3.4 Selling or transferring accounts to other persons is strictly prohibited.
4. Verification (KYC)
4.1 You must provide true and complete information during registration. 4.2 We reserve the right to verify your identity, age, and address (KYC procedure) at any time. We may request documents such as ID, proof of address, or payment method verification. 4.3 If you fail to provide requested documents within 30 days, your account may be suspended or permanently closed.
5. Deposits and Withdrawals
5.1 All financial operations are processed by the Company or designated third-party payment providers. 5.2Refund Policy: Generally, no refunds are offered. Exceptional refunds may be considered within 24 hours of the transaction if funds have not been used to place a bet. 5.3Wagering before withdrawal: You must wager your deposit at least x1 (one time) before requesting a withdrawal. If this condition is not met, we reserve the right to cancel winnings and charge a 10% commission (min. 0.50 EUR). 5.4Withdrawal Limits: Withdrawals are processed according to your VIP Level (e.g., Level 1: 500 EUR/day, 7,000 EUR/month). 5.5 Withdrawal requests are processed by the financial department within 3 business days (Monday-Friday, 6 AM to 5 PM GMT).
6. Bonuses and Promotions
6.1 All bonuses are limited to one per person/household. 6.2Wagering Requirements: Unless stated otherwise, Casino bonuses must be wagered x35 (deposit + bonus) or x40 (bonus only) depending on specific terms. Free Spins winnings usually carry a x40 wagering requirement. 6.3Max Bet: The maximum bet allowed while playing with bonus money is 5 EUR. 6.4 Different games contribute differently to wagering (Slots: 100%, Live Games: 10%, Table Games: 10%). See the full list of excluded games in the bonus terms.
7. Sports Betting Rules
7.1 The minimum bet amount is 1 EUR. 7.2 Bets are settled based on the official result announced at the end of the event. 7.3Cash Out: The option to settle a bet early may be available for specific markets but is not guaranteed. 7.4 If an event is abandoned or postponed for more than 12-36 hours (depending on the sport), bets are generally voided and stakes returned.
8. Responsible Gaming
8.1 We provide tools for self-exclusion and cooling-off periods. You can contact [email protected] to close your account. 8.2 Gambling should be viewed as entertainment, not a source of income.
9. Complaints
9.1 If you have a dispute, contact Customer Support at [email protected]. 9.2 If not resolved, you may escalate the complaint to [email protected]. We aim to respond within 10 days.